Terms and Conditions

RH Automotive Ltd, trading as Express body repair, will herby be referred to as EBR.
The contract to carry out work detailed on an Estimate is between the Customer and EBR: no term hereof shall be enforceable by a third party (as defined in the Contracts (Rights of Third Parties) Act 1999 (under the provisions of the Act).

1. Estimates

Any Estimate provided by EBR prior to inspection of the damage is indicative only and subject to revision. Estimates are valid for thirty (30) days from date of issue unless otherwise agreed in writing by EBR.

2. Booking Date

Shall be the date on which EBR confirms the arrangements, including the cost, date, and time for the work indicated on the Estimate to take place.

3. Cancellation Rights

You have the right to cancel this contract at any time Prior to the appointment date. You may do so using SMS, WhatsApp messenger, email, or telephonically. This notice of cancellation will be deemed to have been served as soon as it acknowledged by EBR.

4. Repairs

EBR undertakes to carry out the Repair(s) indicated on the Estimate. If it becomes clear that, in the opinion of EBR, that further work is necessary to complete the Repair(s), the customer's authorisation and agreement will be obtained before any further work is carried out that would increase the price on the Estimate. If such authorisation is not given, EBR reserves the right not to continue with the Repair(s). In these circumstances the full Estimate price remains payable by the Customer. Further work that does not increase the Estimate price may be carried out without the requirement for customer authorisation.

No repairs will be identical to an automotive factory finish, which is machine sprayed to tolerances beyond human capability: no repair will be 'as good as new'. EBR discharges its obligations under any repair agreement by providing a good quality, hand completed aftermarket repair. In normal circumstances, such a repair is unlikely to be detected by a casual examination of the vehicle by an untrained observer unaware of the previous damage location. End of lease inspectors may, as trained experts in their field, be able to identify Repairs. The EBR repair system includes elements (including but not limited to factory paint reproduction information) that are provided by a third party. Finish, including but not limited to, colour match, may be approximate only when limitations of such third party elements prevent a more precise finish. In such a case, provision of by EBR of an approximate finish will be considered to constitute a good quality repair.

5. Extent of guarantee
EBR guarantee Repairs to the vehicle for the owner of the vehicle whilst that person retains ownership. The guarantee is a formulation and application guarantee: that the finish will not degrade due to the paint being improperly mixed or applied by EBR. Statutory rights are not affected. It is incumbent on the Customer to keep the invoice and receipt as proof of work carried out.
No guarantee of any sort is offered against damage or deterioration to the finish in the following ways:
i. By any corrosion or rust (whether or not it was evident before the repair was carried out;
ii. Failure of the surface to which the repair is applied (i.e. as the result of a previous aftermarket repair);
iii. Further accident or impact (including but not limited to stone chipping);
iV. Inappropriate aftercare, contrary to instructions supplied upon completion of the Repair(s), including but not limited to washing the vehicle within three days of completion of work, the use of corrosive cleaning agents, i.e. acidic alloy wheel cleansers.
Alloy Wheel repairs are covered by a six month guarantee unless otherwise stated and are subject to the above exceptions.
Any refund or liability shall be limited to the maximum of the value indicated for the repair on the Estimate or Invoice.
The guarantee is not transferable.

6. Payment
Unless other arrangements have been agreed before the Repair(s) is carried out, payment is due in full upon completion of the
Repair. Payment may be made by Bank Transfer, debit or credit card, cheque, cash, or any other method agreed with EBR.
Any refund must be made by the same means of payment as used to pay for the Service.